Case Study: Travelex

Chain Leaders to Change Leaders - Travelex Australia

Travelex are a large global foreign exchange retailer, located in all major airports, shopping centres and Tourist Retail precincts.  Travelex have the vision “To be recognized as the foreign exchange experts and the first choice of customers”.

With a change of executive leadership at Travelex across Australia, New Zealand and Asia, a restructure was implemented, designed to provide more ownership and accountability of it’s Regional Leaders to drive results at store level.

It was identified that Regional Leaders had been given limited development opportunities  and needed, therefore I was engaged to facilitate the necessary training so they felt prepared in both skill and mindset for the added responsibilities that would be expected of them in their new roles.

Stage One consisted of five days of face-to-face training, facilitated during January and February 2018.  The training content was delivered in line with my philosophies and experience as to what it takes to be a successful Regional Leader. 

With Stage One of the program completed, there have been noticeable improvements in how the Regional Leaders are working with their retail stores. 

Specifically:

·        Improved structure to how they prepare and carry out store visits.

·        Clearer expectations set for Store Leaders.

·        Improved communication systems across their areas.

·        Higher levels of understanding of key drivers of the business.

With further reinforcement of key leadership attributes contributing to their skill and confidence I expect results in within the business to continue to improve.

Participant testimonial -

Alison’s knowledge and experience radiated through her training. The entire group walked away from her sessions feeling confident towards our roles. Alison provided a professional nurturing open room for everyone to be actively involved. The most informative training session I have attended in my 17 years of Retail, I walked away looking at my business from another angle.

 Communication, Personality type and Control and influence were major learnings for me that I have implemented straight into my business, which has had immediate effect.

                                                                            Phillip Macintyre, Regional Leader NSW & ACT

 https://www.travelex.com.au/

 


Case Study: Vic Sport

Women in Leadership program- Vic Sport

In 2017, I designed and delivered a ‘Women in Leadership’ program funded by the State Government of Victoria.  This program was created after alarming statistics highlighted the lack of women in leadership roles across the sports industry, and was designed to support and encourage women to undertake Senior Leadership roles. Program consists of

·         Four full days of face-to-face facilitation focusing on key leadership attributes

·         One ‘Master class’ to develop coaching and mentoring skills

·         Support the completion of a project that will make a difference within their organisation.

·         Graduation Ceremony acknowledging their successful completion of the program.

This program was delivered in 2017 and achieved a 9.8 NPS score.  Due to its overwhelming success, it was facilitated again 2018.

 Participant testimonial -

Alison was superb in this session. Her content was perfectly suited to the audience, and the level of engagement reflected this. The learning’s were not only insightful, but also extremely practical, so it gives us an opportunity to put them into practice straight away.   

Stephanie Freeland Small – Melbourne Storm Head of Marketing and Content